Home Care Service Coordinator (Bilingual) - Hobbs Area

About the role

Join Ambercare/Addus HomeCare as a Service Coordinator to help older adults and individuals with disabilities live safely and independently at home. You will lead scheduling caregivers, ensure top-quality service, conduct in-home visits, juggle schedules, support field staff, handle client updates, and keep care plans on track. Located at Ambercare 1601 N. Turner Suite 504 Hobbs, NM 88240-4327.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Requirements

• High school diploma or equivalent.
• 4 years of office experience.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Reliable transportation and a valid driver’s license for travel to home visits monthly and some marketing.

Benefits

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Schedule

Monday through Friday, 8 am to 5 pm with a 1‑hour lunch; rotation on call weekends.