Home Care Service Coordinator

About the role

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment! Location: Ambercare 880 N. Anthony Drive Suite 3E Anthony, NM 88021.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Requirements

• High school diploma or equivalent.
• 4 years of office experience.

Skills

• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Microsoft Excel and scheduling programs.
• Reliable transportation and a valid driver’s license for travel to home visits (monthly) and some marketing.

Benefits

• Medical, dental and vision benefits.
• Continued education.
• PTO plan.
• Retirement planning.
• Life insurance.
• Employee discounts.

Pay

• Monthly bonus.
• Daily pay.

Schedule

Monday through Friday, 8 am to 5 pm with a 1‑hour lunch; rotation on‑call weekends.