Home Care Service Coordinator

About the role

Ambercare/Addus HomeCare is seeking a Full Time Service Coordinator based in Albuquerque, NM. The role involves scheduling and supervising in-home care workers and clients within a geographic area, conducting in-home visits to monitor service quality, and ensuring care plans meet client needs.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Monitors client’s condition and performance of duties by Home Care Aides.
• Maintains all company and Department on Aging rules, regulations, and standards.
• Conducts home visits to new clients to welcome and review the Welcome Packet.
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed.
• Prepares and completes accurate evaluation reports and case notes as needed.
• Maintains schedules to assure timely completion of all assigned home visits.
• Attends weekly branch meetings.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Requirements

• 2-5 years of caseload or management experience.
• Tech savvy with proficiency in Microsoft applications, especially Excel.
• Experience with Teams.
• Strong time management, critical thinking, and multitasking abilities.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client‑focused and customer service‑driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, a valid driver’s license, and insurance for travel within the branch service area.

Qualifications

Candidates with a degree and extensive background in scheduling and/or case management may be considered for a higher pay range.

Skills

• Microsoft Office proficiency (Word, Excel, Outlook).
• Experience with Teams.
• Strong communication and interpersonal skills.
• Organizational and scheduling abilities.
• Critical thinking and problem‑solving.

Benefits

• Medical, dental, and vision benefits.
• Company‑matched 401(k).
• Continued education opportunities.
• Monthly agency bonus potential.
• PTO plan.
• Retirement planning.
• Life insurance.
• Employee discounts.

Pay

Based on experience plus monthly agency bonus potential; candidates with a degree and extensive scheduling/case‑management background may qualify for a higher pay range.

Schedule

Monday through Friday, 8:00 AM