Home Care Service Coordinator

About the role

Ready to make a real impact? Join Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Schedule

Full Time – Monday through Friday, 8:00 am to 5:00 pm

Work location

In Office: Addus HomeCare, 1121 N. Argonne Road, Suite B210, Spokane Valley, WA 99212

Pay

$22.25 to $22.45 per hour

Benefits

• Medical, dental, and vision insurance
• Monthly bonus
• Daily pay option
• Continued education
• PTO plan
• Retirement planning
• Life insurance
• Employee discounts

Position summary

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. Supervisory and/or home care experience preferred.

Essential duties

• Creates work schedules by entering schedules into the system; manages changes to client schedules due to client request, illness, vacation, or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance, and conduct; holds employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly, and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures, and standards.

Requirements & competencies

• High school diploma or equivalent.
• 1 to 2 years of industry experience required.
• Strong interpersonal, organizational, and communication skills.
• Computer skills including Microsoft Word, Microsoft Excel, and scheduling software.
• Must have reliable transportation.
• Bilingual required.