Home Care Scheduler

About the role

We are seeking a highly motivated, organized, and reliable Homecare Scheduler and Administrative Assistant to join our expanding team. In this pivotal role, you will serve as the foundation of our daily operations, managing complex caregiver staffing requirements, maintaining client schedules, and ensuring the seamless execution of all home visits.

Responsibilities

• Act as the primary point of contact for confirming caregiver placements and resolving scheduling conflicts.
• Maintain consistent communication between staff and clients to ensure optimal coverage and service quality.
• Conduct a minimum of 80 non-duplicative calls per day to caregivers and clients to monitor visit status and address immediate operational needs.
• Update internal scheduling software in real-time, verifying shift completion and documenting discrepancies with precision.
• Reassign staff on short notice while maintaining a calm and helpful demeanor.
• Manage high-volume daily outreach to ensure reliable staffing and consistent care delivery.

Requirements

• Prior experience in administrative support or scheduling, preferably within the healthcare or homecare sector.
• Proficiency in accurate data management and Microsoft Office Suite.
• Ability to multitask in a fast-paced, high-pressure environment.
• Exceptional attention to detail, strong sense of urgency, and resilience in managing high-frequency phone communication with professionalism and empathy.
• Comfort working remotely while maintaining accountability and meeting strict daily performance metrics.

Skills

• Strong problem-solving skills.
• Excellent organizational and time-management abilities.
• High-level communication and interpersonal skills.