Home Care Scheduler

Assisting Hands Home Care Serving Jacksonville Beaches is hiring an experienced, full-time Home Care Scheduler to manage recurring caregiver schedules and ongoing client coverage. This role focuses on solving daily coverage problems and ensuring dependable care for clients in their homes.

Responsibilities

• Manage recurring caregiver schedules, including assignments, call-offs, time-off requests, open shifts, and last-minute changes
• Match caregivers with clients based on care needs, skills, availability, location, preferences, and compatibility
• Staff new cases and adjust schedules as client needs or authorized hours change
• Build positive working relationships with caregivers, clients, and families
• Communicate schedule changes clearly, respectfully, and promptly
• Handle urgent problems and difficult conversations calmly and professionally
• Monitor open shifts, overtime, caregiver availability, and future staffing needs
• Work with Recruiting when additional caregivers are needed
• Keep schedules, notes, and tasks accurate and current in WellSky and other office systems
• Prepare clear daily handoffs and weekend coverage plans for the after-hours team
• Provide after-hours escalation support when guidance or a scheduling decision is needed
• Follow through on commitments and close open issues without needing repeated reminders

Requirements

• At least one year of direct experience scheduling caregivers, home health staff, field clinicians, or other direct-care employees
• Two or more years of directly relevant scheduling experience strongly preferred
• Experience managing recurring staff and client schedules, rather than one-time patient appointments
• Experience personally handling call-outs, finding replacement coverage, and adjusting staff assignments
• Home care, private duty, home health, hospice, assisted living, skilled nursing, or residential care experience strongly preferred
• Clear and professional phone, written, and in-person communication
• Strong attention to detail and the ability to manage several priorities without losing track of follow-up
• Ability to make timely scheduling decisions and work independently
• Experience with WellSky or comparable home care scheduling software preferred
• Ability to work full-time in our Jacksonville office
• Successful completion of a Level II background screening

About Assisting Hands

Assisting Hands Home Care Serving Jacksonville Beaches is a local, family-owned home care agency. We help older adults and people with disabilities remain safe and comfortable in their homes. We are a small, friendly office team that works closely together. We genuinely care about our clients and caregivers, support one another when challenges arise, and believe in doing what is right, taking accountability, and following through on our commitments. This is meaningful work—the person in this role directly affects the quality and reliability of care our clients receive every day.

Schedule

• Full-time, fully in-office position
• Monday through Friday starting at 9:00 AM
• After-hours team handles routine evening and weekend calls; the Home Care Scheduler provides escalation support when guidance or a scheduling decision is needed

Pay

• Salary of $55,000 to $62,500 per year, based on directly relevant experience
• Candidates with proven home care or home health scheduling experience, caregiver coverage responsibility, and after-hours escalation experience may qualify at the top of the range
• Two weeks of paid time off per year