Home Care Sales [ Personal Assistant ] *** Competitive pay and Benefits***

Qualifications and Education Requirements

• Bilingual / Spanish Preferred
• Minimum of High School Diploma or equivalent, associate degree preferred or combination of experience.
• 2+ years of experience in a Marketing Assistant or Intake support role. Human Resources experience as it relates to home care preferred.
• Demonstrated capability maintaining strict confidentiality with employee information.
• Knowledge of principles and practices of basic office management and organization.
• Strong typing and computer application skills.
• Computer proficiency and working knowledge of Microsoft programs required.
• Strong interpersonal and business partnering skills.
• Good judgment and decision-making skills.
• Must be well organized, accurate and attentive to detail.
• Excellent communication, public relations and follow-up skills.
• Must be able to work independently and have strong written and verbal communication skills.
• Belief in the Home Care concept.

Duties and Responsibilities

• Supports Home Care Liaison’s Day to day directly as the go-to person for all needs, including daily administration, calendar management, travel schedules and project coordination.
• Answers incoming sales calls, receives all intake information for potential consumers, and enters the appropriate information into ZOHO (all incoming calls must be entered into ZOHO before they go to the sales rep).
• Assists consumers with the intake process and inputs all pertinent information into the system.
• Completes applications with potential caregivers and assures that all vital information is documented, and all main documents are received.
• Ensure that all applications are accurate before scanning them into the system.
• Confirm that client information is entered into the system correctly and efficiently.
• Follow up with caregivers for missing credentials.
• Conduct calls to Maximus to submit clients for services and follow clients through the approval/denial process.
• Communicate with consumers, families and caregivers regarding Home Care service, information and issues.
• Communication on a routine basis with contract agencies to maintain smooth relations and to obtain needed information.
• Documents and reports on changes in consumer/caregiver status.
• Maintain positive relationships with external partners.
• Prepare welcome packets and disseminate appropriately.
• Perform other duties as assigned.

ADA Requirements (essential functions)

• Sitting 5-8 hours/day
• Standing 0.5-1 hour/day
• Walking 1-2 hours/day
• Reaching 0.5/hour day -8ft., higher or lower
• Use of Telephone 3-4 hours/day
• Working Under Pressure 3-4 hours/day
• Working rapidly for long periods 4-5 hours/day
• Use of keyboard/computer, printer, fax, copier 4-5 hours/day

Physical Requirements

• Sitting 5-8 hours/day
• Standing 0.5-1 hour/day
• Walking 1-2 hours/day
• Reaching 0.5/hour day -8ft., higher or lower
• Use of Telephone 3-4 hours/day
• Working Under Pressure 3-4 hours/day
• Working rapidly for long periods 4-5 hours/day
• Use of keyboard/computer, printer, fax, copier 4-5 hours/day

Working Environment

• Office setting
• Indoors
• Outdoors
• Community Events