Home Care Operations Manager

Position Summary

This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Hours

Full Time - Monday Through Friday - 8 am to 5 pm. Some evenings and weekends

Location

Addus 2129 Osuna Rd. NE Albuquerque, NM 87113

Schedule

Monday - Friday 8am-5pm

Benefits

• Continued Education
• PTO Plan
• Retail Planning
• Life Insurance
• Employee discounts

Essential Duties

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Aids in census and revenue growth by executing effective service delivery of care plans
• Helps recruitment, orientation, training and retention of branch and office support staff
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
• Facilitates team meetings as needed
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
• Develops and executes processes to ensure clients are receiving services as authorized
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director
• Troubleshoots and resolve customers' concerns and grievances
• Processes payroll and billing as needed

Position Requirements & Competencies

• Bachelor's Degree preferred
• 3 - 5 years' experience in health care; some experience in home care, home health, or private duty is preferred
• 2+ years of supervisory/management experience
• Demonstrated ability to drive census/revenue growth and develop business
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually
• Computer proficiency -- MS Office and HRIS
• Organizational skills and ability to meet deadlines in a fast paced environment
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area