Home Care Operations Coordinator

What You'll Do

• Cook up caregiver schedules, shift coverage, and last-minute staffing changes with urgency and professionalism.
• Serve as one of the first points of contact for clients, families, caregivers, hospitals, and referral partners.
• Support new client inquiries and create a compassionate, professional first impression.
• Keep daily operations running smoothly through documentation, communication, follow-up, and administrative coordination.
• Anticipate operational challenges and resolve issues before they affect client care.
• Build strong relationships with caregivers while promoting accountability and exceptional service.
• Participate in a rotating evening and weekend on-call schedule as part of the leadership team.
• Identify opportunities to improve processes, increase efficiency, and strengthen agency operations.
• Support quality improvement initiatives and contribute to the continued growth of the agency.

Who We're Looking For

• Experience in home care operations, caregiver scheduling, staffing coordination, healthcare administration, and/or office management.
• Strong organizational skills with exceptional attention to detail.
• Calm under pressure and able to prioritize multiple responsibilities.
• Professional, confident, and compassionate communicator.
• Someone who takes ownership, follows through, and enjoys solving problems.
• Technology proficient and comfortable learning new systems.
• Passionate about serving seniors, supporting caregivers, and building a positive team culture.

Why Join Touching Hearts at Home?

• Full-time position with long-term career growth.
• Leadership track to Operations Manager as the agency continues to expand.
• Direct mentorship from the owner with meaningful opportunities for professional development.
• A collaborative, mission-driven culture where your ideas and contributions matter.
• The opportunity to help build and improve a growing organization—not simply maintain one.
• Meaningful work serving seniors and families throughout our community.
• Competitive compensation, paid training, holiday pay, referral bonuses, and additional benefits.
• Ready to grow with us.