Home Care Office Assistant

About the role

This position will coordinate administrative, business, and other operational activities in the office by performing the following duties: maintaining solid and consistent communication with branch leadership and ensuring accurate file maintenance.

Responsibilities

• Manage the Branch Phones: take, make, and follow up with calls; document call information in case notes timely; calls verified on AWS Call Reports.
• Manage Emails / Teams Communications: keep emails and Teams open during office hours to address incoming messages timely.
• Provide Client Care: cover critical clients lacking backup when an aide is unavailable; first person requested to leave the branch to cover critical clients during business day.
• Complete Missed Visits in Real Time: if client declines or cancels care, cancel shift, document call in Case Notes, complete Missed Visit Report real time.
• Complete Client Complaint Log: document complaints in Case Notes and Client Complaint Log (Company Forms on R Drive); include client’s insurance company and resolution.
• Recruiting: manage candidate flow in ClearCompany daily/weekly; follow 3-2-1 Recruiting Process (3 Text Messages, 2 Phone Calls, 1 Email); document correct status; first to contact/interview/onboard gets hire.
• Interviewing: interview candidates to determine hirability and fit; communicate next steps (reference checks, criminal background checks, 2-Year Proof of Residency, TB Test, etc.) if proceeding.
• Orientations: schedule and complete compliant orientations; orientation date is hire date; ensure compliance.
• Hire/Start to meet monthly goals.
• Establish and Maintain Compliant Employee Files.
• Boots on the Ground Recruiting: get into communities weekly to hang flyers, create awareness of Arcadia Home Care & Staffing.
• Schedule and Attend Employment Job Fairs.
• Conduct Customer Service Calls with New Employees: reach out after first day and after 3 weeks.

Requirements

• High school diploma or equivalent.
• Ability to cover shifts in the field as needed.
• 1 year of health care experience in an office; home care, home health or hospice.
• Interpersonal, organizational and communication skills.
• Ability to adapt well to changing priorities.
• Comfortable with recruiting in the community weekly.
• Reliable transportation (valid driver’s license, insurance, and vehicle).

Benefits

• Medical, Dental and Vision benefits
• Continued Education
• Company Matched 401K
• Monthly Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Schedule

Full Time, Monday through Friday, 8:00 am to 5:00 pm.