Home Care Manager – Downtown Boston

Primary Responsibilities

• Set the standard for the acceptance of new clients and hitting goals for hours of service.
• Identify opportunities for network development with each new lead and work with Regional Manager to follow-up.
• Oversee all aspects of scheduling including but not limited to making proper client & caregiver matches, urgently addressing available shifts, reviewing accuracy of data entry, reducing cancellations, overtime, and scheduling On-Call.
• Determine when caregiver schedules need to be swapped based on client priority levels.
• Develop schedules collaboratively with clients and caregivers using creativity and problem-solving skills.
• Determine when caregiver schedules need to be swapped based on client priority levels.
• Develop keen insight into the needs of clients and strengths of caregivers to match appropriately.
• Guarantee necessary communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation.
• Ensure client plans of care are up to date in collaboration with Managers and Nursing staff.
• Responsible for the delivery of competent, quality patient care in the home.
• Anticipate client / caregiver issues to maintain quality care within client home and investigate potential risk management issues.
• Assist in the recruiting of office staff.
• Manage phone triage and interoffice communication.
• Prepare schedules for payroll.
• Train new office and On Call staff and improve retention by ensuring new staff including caregivers are properly welcomed to the organization and are communicated with consistently during their first months of employment.
• Oversee management of Caregiver holiday schedules.
• Run monthly reports for follow-up including Caregiver Reminders, Caregiver Annual evaluations, ASAP Personal Care Annual Updates, Cancelled Shifts, Overtime and Waiver monthly reports.
• Participate in quarterly QA meetings.
• Perform Home Visits as needed, creating care plans, completing paperwork.

Supervisory

• Provide inspiration, leadership, and motivation to staff.
• Provide vision and builds buy-in among staff for addressing current priorities and identifying new opportunities.
• Hold regular meetings with office staff upholding accountability for key performance indicators and supporting in achieving goals.
• Identify caregivers in need of continued support, education and training and work with nursing to implement training.
• Shepard new caregivers into the schedule appropriately matching them with clients within their skill levels.
• Provide disciplinary action and documentation for all Caregivers and Scheduling Coordinators.
• Participate in the development and implementation of staff in-services programs.
• Audit client and caregiver files for contract compliance and serve as a liaison for Contract/Case Managers.
• Ensure compliance with Caregiver quarterly and annual evaluations.
• State funded visit, supervision, and placement requirements.
• Caregiver employment paperwork
• Mange Office schedules (alerts, time off, cleaning, On Call, storm coverage, overtime, office dispatch)
• Oversee On Call Reports, follow up and outside On Call Managers
• Ensure Call Centers are closed out each month.
• Oversee shared email inboxes.
• Work with office team to resolve problems and issues that happens regarding Client, Client Families, and Caregivers, including writing incident, DPH and Worker's Compensation reports.