Home Care Liaison

Job Summary / Purpose

The Home Care Liaison is responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction with TheKey services, and coordinating with local teams to ensure the provision of high quality service.

Essential Duties And Responsibilities

• Building and maintaining relationships with referral sources in the community to build brand awareness and new clients for TheKey.
• Ensuring the satisfaction of the referral sources worked with to generate ongoing, long-term business.
• Representing TheKey in networking groups, at events, on committees and in other community settings.
• Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the information they need.
• Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families and converting them into long-term clients.
• Communicating effectively within the team to ensure that the care plans meet the clients’ needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner.
• Providing active relationship management when needed for existing referral cases – this may include home visits, referral meetings, family meetings, and more.
• Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) – this support may include e-mail, telephone and/or home visits.
• Helping the team to ensure that client accounts are up-to-date – especially when referrals are received from clients’ legal/financial advisors, coordinating with the finance/billing team, and communicating with families and/or financial managers when needed.

Minimum Requirements

• Possess a university degree preferably in Health Sciences, Gerontology, Social Work, Nursing, Healthcare Administration, or Recreation Therapy.
• 2+ years of business development experience in-home care, senior living, pharmaceuticals, medical devices, and senior health care.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity timely and accurately.
• Current driver’s license and proof of insurance.

Physical Requirements

• Ability to travel 50 – 75% of the time.
• Ability to lift and carry up to 10-15 pounds.
• Ability to sit, stand and walk for prolonged periods of time throughout the work day.
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Additional duties and responsibilities as may be assigned by your supervisor.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Equal Opportunity Employer

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.