Home Care Intake Worker

About the role

OCES is expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, and others. As a Home Care Intake Worker, you will evaluate the need for home care services by applicants under the home care program and develop/initiate home care service plans. This is a newly developed program at OCES, which supports older adults and individuals with disabilities by providing vital information and coordination of services to promote healthy, safe living.

Responsibilities

• Conduct intake need assessments and develop consumer-centered care plans with consumers, caregivers, and families.
• Initiate and coordinate services rendered by providers.
• Advocate for consumers in obtaining benefits and services for which they are eligible.
• Create case records in compliance with regulations and OCES standards.
• Make initial home visits for determination of program/service.
• Participate in interdisciplinary activities including with the Transition Support Team.
• Provide back-up support for Information & Referral Specialists performing general intake and providing information and referral to consumers and applicants.

Requirements

• Bachelor’s degree in social work or related field.
• Current Social Work License preferred.
• Minimum one year of experience in the social services field preferred.
• Considerable knowledge of social work as well as the social, emotional, and physical processes of aging.
• Ability to obtain information of a personal nature through interviews, draw appropriate conclusions, and make suitable recommendations.
• Ability to respond appropriately to a variety of emergency situations involving the abuse and/or neglect of elders.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Benefits

• Health benefits available on day 1.
• Generous paid time off policies.
• Company-paid long-term disability (LTD) and life insurance.
• 401K plan.
• 35-hour work week with some flexibility.
• Hybrid work environment (home with some in-office requirements).
• Opportunity to work with an enthusiastic team of like-minded individuals and develop professionally in your chosen career.