Home Care Customer Service Manager

About the role

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for valued clients. Seeking a self‑motivated professional with prior scheduling and management or supervisory experience who thrives in a fast‑paced environment, efficiently manages client or employee needs with urgency, is friendly, compassionate, and able to build positive relationships and partnerships, and is an experienced communicator and problem solver who is well‑organized.

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record‑keeping
• Conduct periodic home visits and safety checks

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Location: Special Notice – This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.

Benefits

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

Pay

Salary Range: USD $18.00 - $20.00 per Hour