Home Care Coordinator

Job Summary

Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources. Must demonstrate flexibility, including the ability to provide in-home services to clients when homemaker coverage is not available.

Responsibilities

• Maintains schedule for services requested and provided to agency clients.
• Affirms that cases are filled within established time.
• Completes documentation per Agency.
• Provides appropriate notification of schedule to employees, clients, family, case manager, and others as needed.
• Monitors overtime and mileage records of employees.
• Responds to emergency calls and arranges schedule.
• Provides directions to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client.
• Sends out care plan and follows up on service.
• Affirms employees receive complete and accurate directions and information about client needs.
• Reports any scheduling changes and/or client concerns to supervisor.
• Notifies clients of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
• Participates in the evaluation and performance review of field staff including discipline and termination.
• Follows up with employees on scheduling problems encountered by the on-call.
• Participates in determining hiring.
• Maintains adequate numbers of available on-call staff.
• Notifies Supervisor/Human Resource Department of staff.
• Met with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs).
• Maintains confidentiality in all aspects of the job.
• Shares information in accordance with Agency policy.
• Protects documents in a manner that prevents unauthorized access.
• Meets compliance with applicable state, federal, CHAP, and Joint Commission regulations.
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development.
• Participates in the Agency’s ongoing quality improvement.
• Completes all mandatory and regulatory training programs.
• Performs other duties as assigned.

Qualifications

• Demonstrates strong verbal, written and interpersonal communication skills.
• Computer literate or willing to be trained on a personal computer.
• Speaks, reads, writes, and comprehends English.
• Demonstrates time management, organizational skills, and ability to function with minimal supervision.
• Comfortable working in an evolving and dynamic environment.
• Demonstrate ability to work with multiple different client types.
• Educational Requirements: High school graduate; advanced education preferred.
• Experience: Current staffing experience, preferably staffing for a temporary Agency or in-home.
• Knowledge: Knowledge of medical terminology or a general medical background.
• Credential/License: Required Licensed driver with automobile insured in accordance with state and/or Agency requirements and in good repair.
• Good driving record.