Home Care Agency - Scheduling Coordinator (Russian/Spanish/Creole and English)
Ultimate Care · Brooklyn, NY · 1 wk ago
On-siteCustomer Service$27–$28/hrFull-time
About the role
YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care.
Responsibilities
- Coordinate and schedule home care services based on clients' needs, preferences, and caregiver availability
- Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements
- Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly
- Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs
- Maintain accurate and up-to-date scheduling records using HHA eXchange
- Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets
- Review and document temporary orders daily
- Call existing patients monthly and document communication using internal templates
- Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery
- Provide general administrative support including answering phones, updating reports, and maintaining records
Qualifications
- Prior home care Coordination experience (staffing cases), must be bilingual in Russian, Spanish, Creole and English
- Proficiency with HHA eXchange or similar scheduling platforms is a plus
- Ability to demonstrate patience, care, and empathy
- Excellent phone etiquette and communication skills
- Must be comfortable working in a fast-paced, team-oriented environment
Benefits
- Paid Time-Off
- Medical Coverage, Vision, and Dental Benefits
- 401k Retirement plan + Employer Match
- Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
Pay
$27.00–$28.00 per hour, based on relevant experience.
Schedule
Monday–Friday, 9:00 AM–5:00 PM onsite. Overtime available to staff cases.