Home Care Administrative Float

Essential Duties And Responsibilities

• Assists the Eligibility and Authorization Team with verifying insurance and eligibility, requesting and following up on authorizations; and running reports as needed.
• Assists with all administrative functions of the Hospice program including but not limited to the following:
• Ensures integrity of the IDT agenda
• Sends DNR paperwork via Adobe to the medical director and follows process to ensure it comes back signed.
• Ensures signing provider is the provider noted on the patients Notice of Election and the hospice certification. Receives appropriate paperwork to change signing MD.
• Runs recurring charge report and addresses errors.
• Notifies vendors including DME and SNF of pertinent information.
• Assists with all support services functions including but not limited to:
• Orders medical and office supplies as needed.
• Maintains current counts of PPE and assembles new kits as needed; Ensures an adequate supply of admission packets are available for clinicians including any and all specialty packets.
• Works with HIM to ensure medical record requests are fulfilled.
• Maintains the emergency box and MSDS binders for the branch.
• Monitors accuracy of non-clinical data in EMR including address, MD, events, insurances.
• Performs audits as requested.
• Greet visitors, sort mail and manage telephone traffic in a courteous and professional manner.
• Assists the scheduling department’s functions including but not limited to:
• Assigning, moving and cancelling visits for clinicians and HHAs as appropriate.
• Assigning all nursing visits to case manager for the certification period.
• Updating model calendars and entering case managers/other personnel into patient chart.
• Creating weekly staffing notifications and end of day nursing numbers.
• Updates PING emails.
• Notifying branch management of unassigned visits.
• Running reports for new admissions.
• Calling.
• Informing patients of upcoming HHA schedules or HHA absences.
• Completing HHA missed visit process.
• Completing IDT spreadsheet.
• Triage emails and phone calls.
• Works on special projects and participates in designated committees as assigned.
• Can be depended upon to report to work on-time, use time off appropriately, and complete annual education & medical requirements.
• Communicates effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities and physical condition.
• Performs other duties as required.

Minimum Qualifications

• Education: High school Diploma or equivalent.
• Experience: 2-4 years healthcare experience.
• Knowledge: Comprehensive understanding of regulatory requirements. Knowledge of medical record policies and procedures. Proficiency in Microsoft Office suite. Familiarity with electronic medical record systems.
• Training: Certificate in Business or satisfactory work experience.