HOA Site Management - Team Lead

About the role

The Team Lead - Site Management plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned. This position is responsible for ensuring the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents.

Responsibilities

• Facilitate communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals.
• Address client inquiries and concerns with professionalism.
• Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
• Coordinate with local division leadership to ensure site management efforts align with broader organizational objectives.
• Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor to ensure their needs and expectations are effectively addressed.
• Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, continuously monitoring feedback and making improvements as needed.
• Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses are being had.
• Work closely with the Manager of Site Inspections to oversee daily operations to ensure efficiency and consistency across all divisions.
• Manage and oversee department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery.
• Support and facilitate cross-divisional support amongst teams.
• Conduct audits, review, and edit property bullet point forms at least quarterly to ensure understanding.
• Own and understand all aspects and systems for Fleet Management systems, including Fleet Car Management, D/W Fleet Car Log, Maintenance Log, Receipt Submissions, Fleet Car GPS, Fleet Car Remote Parking Agreement, Fleet Car Check-In/Check-Out, and ability to approve small repairs when needed.
• Understand creation of Violation Policies, Quality Control (QC), input and review to ensure proper setup of letter templates for policies, legal packet submissions, and collaboration with other Assistant Managers of Site Inspections.
• Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities.
• Audit Team Schedules to ensure contractual obligations are met.
• Facilitate seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction.
• Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives, and collaborate with Site Management to implement solutions that effectively address their needs.
• Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success.
• Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment.
• Identify opportunities for growth and provide resources to enhance skills and capabilities.
• Work closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation.
• Create FAQs with continued training and support to Community Managers.

Requirements

• Valid driver's license, auto insurance, and a safe driving record.
• Computer literate and familiar with Microsoft Word and Excel.
• Must be able to understand and carry out oral and written requests, multitask, and learn in a fast-paced environment.
• Positive attitude, detail-oriented, and customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times.
• Proven skill in conflict resolution and customer service.
• Desired skills include proven skill in conflict resolution and customer service, detail oriented, positive attitude, influential, culture champion, critical thinking, organization and time management, problem-solving and analysis, clear and professional communication, both written and verbal.
• Able to understand and carry out oral and written requests, multitask and learn in a fast-paced environment, customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times.

Benefits

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
- For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.
- Recognized as Best Places to Work since 2007!
- Fastest Growing Company - Fast Track 50 in 2020.
- San Antonio-based homeowners’ association management company.
- Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
- Work / Life balance.
- 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
- Forty paid hours per year for community service activities.
- 11 Annual Paid Holidays.
- Internal Learning and Development Management System.
- The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).