HOA Director of Community Management - Orange County

Seabreeze Management Company is a full-service property management firm with a diverse portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington, Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

About the role

At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. The Director of Community Management acts as a compass of our motto, overseeing homeowner association(s) under the guidance of the Board of Directors. This role involves sound judgement and analytical decision-making to implement best practices and achieve new levels of personalized service. The Director of Community Management works alongside the VP of Community Management and oversees a breadth of responsibilities including accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance, and safety practices.

This position will oversee new communities throughout Los Angeles and Orange County.

Responsibilities

• Leadership
  • Active oversight of Community Managers and Associate Managers in the regional office.
  • Regularly attend industry events with dual objectives of education and business development.
  • Act as a liaison and coordinate between departments and outside parties.
  • Convey/express information/data effectively and accurately.
  • Demonstrate integrity and honesty while interacting with clients and team members.
  • Actively participate in formulating and implementing company policies and procedures.
• Community Management Operations
  • Successfully manage a small portfolio of communities.
  • Resolve every client conflict that comes to the Director’s attention within 24-48 hours, depending on the severity.
  • Periodically attend regular board meetings and annual meetings for each account responsible for.
  • Develop and maintain strong relationships with Association Boards on all accounts responsible for.
  • Contact Board Members on a set cycle to discuss their satisfaction level with the management services being provided.
  • Proof all outgoing work (meeting minutes, property inspections, action lists, board packets, newsletters, billing statements, budgets, audits, annual election material, miscellaneous mailers, etc.) for those Associations assigned to direct report Community Managers and Association Managers.
  • Actively participate in formulating and implementing company policies and procedures.
  • Regularly attend and actively participate at evening meetings as required.
  • Provide back up on-call services.
• Employee Engagement and Performance Management
  • Set performance goals with Community Managers and Associate Managers, taking into account individual strengths and weaknesses and ensuring goals are directly linked to the company objectives for the year.
  • Provide one-on-one training and mentorship with the Community Managers and Associate Managers to ensure that management contract terms are met.
  • Meet with direct report Community Managers and Associate Managers on a regular basis, both one-on-one and in a team environment, to promote the development of skills as well as team rapport.
  • Monitor and recommend staffing needs; actively participate in the interview and hiring process, perform periodic and annual evaluations of subordinates, recommend, and implement discipline as required, and conduct staff meetings.
  • Coordinate phone calls and email when a Community Manager and/or Associate Manager is on vacation or out of the office for more than one (1) day.
  • Achieve established employee retention objectives.

Requirements

• 5+ years of experience in the industry, managing homeowners’ associations, city government, or related experience; mid- or high-rise experience strongly desired.
• 3+ years working with new construction communities and interim Boards usually developer led.
• 3+ years of supervisory experience across multiple locations; effective in motivating and building strong teams.
• In-depth experience with staff management, project management, budget management, and strategic goal development.
• Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance, and safety practices.
• Strong analytical, problem-solving, and creative thinking skills.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Customer service driven.
• Strong financial background with substantial experience in budget development.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• CCAM® designation or CMCA® and AMS® designations required; CMCA®, AMS®, and PCAM® designations desired.
• Bachelor’s degree preferred.
• Valid Driver’s License and State mandated vehicle insurance.

Skills

• Strong written communication skills.
• Ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Pay

$85,000.00 - $95,000.00/year

Schedule

Regular business hours and must be available for Board meetings and other events after regular business hours, as necessary.