HOA Director of Community Management - Los Angeles (CA)

About the role

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers and providing our team with the resources they need, we have the power to create community wherever we go. Through sound judgement and analytical decision-making, the Director of Community Management acts as a compass of our motto and, under the guidance of the Board of Directors, oversees homeowner association(s). With sound industry knowledge, the Director of Community Management is a seasoned leader who works alongside with the VP of Community Management and looks to implement best practices and achieve new levels of personalized service. From accounting procedures, personnel practices, Association CC&Rs and Bylaws, to inventory and procurement, contract relations, association maintenance and safety practices, the Director of Community Management has the breadth of knowledge that drives successful community management strategies.

Responsibilities

• Active oversight of Community Managers and Associate Managers in the regional office.
• Regularly attend industry events with dual objectives of education and business development.
• Act as a liaison and coordinate between departments and outside parties.
• Convey/express information/data effectively and accurately.
• Demonstrate integrity and honesty while interacting with clients and team members.
• Actively participate in formulating and implementing company policies and procedures.
• Successfully manage a small portfolio of communities.
• Resolve every client conflict that comes to the Director’s attention within 24-48 hours, depending on the severity.
• Periodically attend regular board meetings and annual meetings for each account responsible for.
• Develop and maintain strong relationships with Association Boards on all accounts responsible for.