HNL Airport- FT Customer Service Agent

Position Summary

The Airport Customer Service Agent (Ramp) is our primary representative at our airport stations. Their primary responsibilities include all ramp duties; however, the incumbent will be cross-trained to perform customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.

Key Responsibilities

• Ensuring FAA, Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
• Reviewing baggage tags for accuracy
• Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Maintaining work area and mechanical equipment in proper order
• After training, towing aircraft to proper parking positions on the ramp
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in difficult situations
• Maintaining physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
• Standing for extended periods of time
• Working in all weather conditions and in confined spaces
• Meeting all physical requirements related to aircraft weight limitations before and during employment
• Performing repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
• Standing for extended periods of time
• Working in all weather conditions and in confined spaces
• Meeting all physical requirements related to aircraft weight limitations before and during employment

Qualifications

• Knowledge, Skills & Abilities: Excellent written and verbal communication skills; Able to read, write and speak English effectively; Able to maintain eye contact when speaking with customers; Professional in appearance and manner; Ability to learn, understand and communicate the terms of the company’s Contract of Carriage; Courteous in all interactions; Able to interact effectively with passengers, co-workers and management; Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations; Detail-oriented and self-motivated
• Education: High school diploma or equivalent

Benefits

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/401(k) plan.
• Generous PTO plus paid holidays throughout the calendar year.
• Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including: Flight tickets at a significant discount; Discounts on hotels and resorts; Car rentals at reduced rates; Discounted cruises.