HME-Orthotic Fitter

About the role

Under the direction of the Certified Orthotic Fitter, assist with fitting prefabricated medical braces on customers to ensure ordered support and safety. Assist with necessary changes/adjustments to the devices to keep them in good working condition. Gather patient information and authorizations, create sales orders, and assist in inventory maintenance.

Responsibilities

• Assist with fitting and delivery of prefabricated orthotic devices and/or soft goods.
• Provide professional customer service and appropriate patient education.
• Represent the company in a positive manner at all times.
• Will not provide care and services to unstable cervical or spine conditions.
• Will not provide acute treatment of long bone fractures and dislocations.
• Assist with patient assessment, formulation of a plan for care, and discussion of any follow-up needs.
• Assist with patient fitting and instruction with off-the-shelf orthotic devices as prescribed, as well as ancillary durable medical equipment products.
• Obtain patient demographics and authorizations prior to fitting the patients’ orthotic devices and follow through with computer entry as directed.
• Create and complete sales orders, obtain patient authorizations and signatures.
• Communicate effectively with referrals for any additional information.
• Assist in ordering and maintaining inventory and inventory records.

Requirements

• High school diploma or equivalent AND two (2) years experience in orthotic fitting
• Bachelor’s degree in healthcare or related field
• Certified Athletic Trainer
• Certified Physical Therapy Assistant
• Certified Occupational Therapy Assistant
• Certified Medical Assistant
• Obtain Orthotic Fitter Certification through Board of Certification/Accreditation (BOC) OR the American Board for Certification Orthotics, Prosthetics and Pedorthics (ABC) within 18 months of hire.

Preferred Qualifications

• Two (2) years’ experience in home medical equipment and patient care or athletic training.

Skills

• Ability to think critically.
• Ability to be a team player.
• Ability to demonstrate great interpersonal skills.
• Ability to effectively communicate verbally and in writing.
• Ability to demonstrate ownership and accountability.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary physical demand levels with frequent sitting in offices or meetings operating computers, printers, scanners, telephones, and other office equipment.
• Stand and walk around the office and the organization to provide services and attend meetings.
• Occasional lifting, carrying, pulling, and holding up to a light range (10-20 lbs).

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be exposed to fluctuating temperatures.

Schedule

Scheduled Weekly Hours: 40

Shift: Day

Exempt/Non-Exempt: Non-Exempt