HLS Program Executive

About the role

The Health & Life Sciences Program Executive (PE) is a senior, executive-facing individual contributor (IC) within the Delivery Account Management (DAM) function of Salesforce Professional Services.

The PE is fully allocated to a single flagship transformation program or a set of strategic accounts. They own the end-to-end program P&L, lead the Salesforce project team, run the steering committee, manage the executive customer relationship, manage scope, govern the budget, and surface risk before it becomes an escalation.

Responsibilities

• Lead large, complex programs ($10M+) with measurable outcomes that have positively impacted the business
• Manage program financials at the engagement level, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin
• Collaborate effectively across global time zones and geographies
• Lead steering committee and executive-level customer relationships, including the ability to conduct difficult data-driven conversations around budget, resources, timelines, and formal outcomes and drive decisions under pressure
• Identify and escalate delivery risk proactively with clear examples of surfacing issues early enough to course-correct outcomes before they reach the customer
• Collaborate with technical teams on comprehensive operational planning and address technical issues as they arise
• Lead large, cross-functional delivery teams across multiple geographies and workstreams, with the ability to lead both direct and indirect team members, including third-party system integrators, without positional authority
• Create the program strategy, management approach, governance, and guide the customer at the executive and program level to align on the objectives and outcomes of the engagement as well as the KPIs to measure its success
• Drive the transformational changes, especially around AI and agentic capabilities, needed to achieve customers' objectives, informed by deep industry and product expertise
• Align IT strategy, governance, processes, and stakeholder decisions to ensure system satisfaction, adoption, and consumption directly deliver profound customer impact
• Surfacing a risk is success; being surprised by one is not

Requirements

• Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context
• Able to articulate measurable impact on delivery efficiency, team output, or customer outcomes
• 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes
• Direct experience managing program financials at the engagement level, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin
• Took ownership of end-to-end service delivery and met every contractual commitment
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to amend and approve changes as necessary
• Worked with the customer to