Hive Scientist (Minneapolis, MN or Durham, NC)

What You'll Do

• Onboard new customers through systematic processes and facilitate regular checkpoints
• Manage multiple customer relationships as their primary point of contact and science advisor
• Support customer teams in utilizing the Hive platform, including crafting stimulus and output interpretation & action
• Interpret platform outputs and provide actionable insights to drive business outcomes
• Create PowerPoints, storytelling materials, and key Hive and CX decks for presentations
• Use your expertise in experimental design and measurement to guide customers towards high-impact experiments
• Support customers as they operationalize psychological constructs into concrete marketing tactics, strategies, product features, or other tangible products or experiences
• Support customer training efforts and help teams adopt psychological science-based approaches
• Track customer success metrics and identify expansion opportunities
• Support internal CX automation, QA and scalability efforts
• Support internal stakeholders as needed with ad hoc tasks and strategic initiatives

You'll Thrive Here

• Crave a fast-paced, no-red-tape work environment where you can move quickly and make direct impact
• Deeply curious, creative, and results-oriented with passion for psychological science applications
• Think like a scientist and build like a product leader when working with customers
• Value intellectual humility, collaboration, and speed in everything you do
• Want to work with an exceptionally smart and mission-driven team building cutting-edge tools

Requirements

• Advanced degree (PhD desired) in Social Psychology or related field (e.g. Cultural Psychology, Behavioral Science) & deep understanding of social cognition, personality, cultural psychology, and behavioral science
• Passion for psychological science and telling stories with data and insights
• Experience in customer facing roles: consulting, creative agency, customer success, account management, etc.
• Exceptional communication skills with ability to present to senior stakeholders
• Strong analytical and problem-solving skills
• Deep expertise in experimental design & operationalizing psychological concepts
• Process-oriented mindset with attention to detail and systematic approach
• Customer service excellence with passion for helping customers achieve their goals
• A "solve the problem" mindset with ability to be scrappy and agile
• Proficiency with CRM and project management tools (Trello, Zapier, etc.)