HIRING :; OMS Solution Architect :: Pittsburgh, PA :: Hybrid

IBM Sterling OMS (Order Management System) Solution Architect is responsible for designing, implementing, and overseeing end-to-end solutions utilizing IBM Sterling OMS to enable efficient order capture, fulfillment, inventory visibility, and reverse logistics within complex, omnichannel retail or e-commerce environments. This position is based in Pittsburgh, PA, USA.

Responsibilities

• Design and architect overall order management solutions using IBM Sterling OMS, covering order capture, fulfillment pipelines, inventory management, and returns handling.
• Develop architectural blueprints that fit organizational IT strategies and ensure integration with broader enterprise systems, including e-commerce, mobile apps, POS, WMS, payment processors, and other platforms.
• Prepare and review High-Level and Low-Level design documents and lead design reviews with technical stakeholders.
• Lead implementations, upgrades, and customizations of Sterling OMS pipelines, participant models, inventory, order routing, and payment processes.
• Guide integration efforts with third-party and in-house systems such as ERP, tax systems, CRM, and logistics partners.
• Ensure system and solution scalability, compliance, and alignment with security best practices.
• Collaborate with business process and system analysts, business teams, and other technical leads to capture and translate requirements into technical solutions.
• Serve as the key contact for cross-functional teams throughout the lifecycle of solution delivery, from conception to deployment.
• Partner closely with project management and client teams, ensuring timely and successful project completion.
• Mentor and support technical teams and business users in understanding OMS functionality and implementation.
• Review solutions and provide feedback to development and QA teams to ensure robustness and adherence to standards.
• Champion adoption of best practices, operational excellence, and adherence to agile methodologies.

Requirements

• 12+ years of experience.
• Hands-on expertise on Sterling upgrades and migrations.
• Strong knowledge of latest fixpacks, next gen Order hub, Call Center and SOM applications, DTK setup.
• Familiarity with industry standards and experience integrating Sterling OMS with a range of systems (ERP, CRM, WMS, tax, and payments).
• Experience leading and mentoring technical teams and collaborating in cross-functional and client-facing environments.
• Cloud Experience: AWS-based development and deployments, containerization (Docker, Kubernetes).
• Proficiency with Agile development tools and processes, such as JIRA, ADO, Bitbucket.

Skills

• Primary Skills: IBM Sterling OMS, Java, AWS, Docker, Kubernetes
• Secondary Skills: Supply Chain Processes, Agile
• Soft Skills: communication, documentation, leadership