!! HIRING EVENT!! Financial Counselor Specialist

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $18.65 - $19.90/hr based on experience.

This position is an onsite role, and candidates must be able to work on-site at HSHS - St. Mary's Hospital - Decatur in Decatur, IL.

Responsibilities

The Inpatient Financial Counseling Specialist performs the task of benefit education and validation. This includes face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners.

This position handles the accurate verification and calculation of patient liabilities including previous balances, collection of patient payments, and may require nights, weekends, and holidays, as necessary.

The Financial Counseling Specialist will work within the policies and processes as they are being performed across the entire organization.

Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance and balances after financial assistance.

This individual is tasked with assessing patient insurance and financial information to determine liability.

The Specialist in Inpatient Collections will utilize face to face communication with patients during their stay to collect the estimated patient liability.

Works various patient access, insurance eligibility, follow-up reports as assigned.

Aids in facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.

Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.

Maintains a daily record of accounts with a patient liability.

Makes follow-up phone calls to patients that are unable to make payment while in-house.

Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay.

Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable.

Aids eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.

Runs a daily census to determine patients with potential eligibility.

Aids in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.

Required Qualifications

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Benefits

Join An Award-winning Company

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution
• 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
• 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment
• 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance
• 2020, 2022-2023 Energage Top Workplaces USA
• 2022-2024 Fortune Media Best Workplaces in Healthcare
• 2024 Monster Top Workplace for Remote Work
• 2024 Great Place to Work certified

Award-winning Company

• Ensemble is an equal employment opportunity employer.
• We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Employment Disclaimers

• Ensemble provides pay transparency.
• Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.
• A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.