Hiring Event

About the Role

Join the team at Potbelly Sandwich Works, where we're about great people, great energy, and doing things the Potbelly Way. We're hiring for Team Members and Shift Leaders to serve good vibes and great sandwiches in a fun, fast-paced environment.

Responsibilities

Team Members:

• Create a welcoming atmosphere for every customer
• Prepare sandwiches, shakes, and sides with care and pride
• Keep our shop clean, safe, and running smoothly
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• Bring positive energy and teamwork to every shift

Shift Leaders:

• Lead and motivate the team during shifts
• Set the tone for great customer experiences
• Support training and development of Team Members
• Help manage daily operations while living the Potbelly Way

The Potbelly Way

At Potbelly, we believe how we treat each other matters just as much as what we serve. Our Sideways Service means:

• We serve customers and each other with the same level of respect
• Everyone’s role matters—no egos, no silos
• Teamwork, kindness, and accountability come first

Our Culture

You’ll be part of a culture where:

• People have your back
• Leaders support your growth
• Work is energetic, inclusive, and genuinely fun

Why Work at Potbelly?

• Competitive pay
• Tip Program
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Commitment to Diversity and Inclusion

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We’re an equal opportunity employer.

AI-Assisted Hiring

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

Note: If hired, you must meet and maintain all eligibility requirements to qualify. *Potbelly cannot make guarantees about tip earnings.