Hiring and Training Coordinator

About the role

The Hiring and Training Coordinator is responsible for managing the hiring pipeline and coordinating the onboarding and early training experience for new team members. This role helps ensure Pawsitive Dawg Walking and Pet Sitting stays appropriately staffed, brings in the right people, and provides a clear, organized, and supportive experience from application through the first 90 days of employment.

Responsibilities

• Manage the hiring pipeline by reviewing applications, responding to candidates, screening resumes, and scheduling interviews
• Create and post job ads designed to attract qualified, compassionate, and dependable candidates who align with our standards and values
• Conduct interviews, coordinate second interviews or shadow shifts when needed, and complete reference checks
• Extend conditional offers and coordinate background checks
• Maintain accurate and up to date hiring records, candidate trackers, and status updates
• Guide new hires through onboarding once they accept an offer
• Send welcome communication and confirm next steps, orientation details, training schedules, and onboarding timelines
• Ensure required paperwork and onboarding tasks are completed before training begins
• Provide hands on, in the field training and support for new team members to ensure they are meeting company expectations and providing top notch pet care
• Observe new hires in real working situations and give clear, supportive, and constructive feedback to help them grow
• Build and coordinate training schedules for new hires
• Communicate with trainers and leadership to keep training shifts organized, efficient, and well supported
• Track attendance, training completion, assessments, and progress notes
• Review trainer feedback and trainee self assessments
• Check in with trainees during training and help facilitate end of training evaluations and next step planning
• Serve as a supportive resource for staff questions and concerns while helping foster a positive, inclusive, and team focused culture

Qualifications

• A genuine love for animals and a strong commitment to their safety, comfort, and overall well being
• 1+ years of experience in pet care, such as dog walking, pet sitting, veterinary care, daycare, grooming, or a related field, preferred
• Strong understanding of what high quality, professional pet care looks like in real life settings
• 1+ years of experience in hiring, training, onboarding, staff development, coaching, or team leadership strongly preferred
• Passion for working with people and helping them learn, grow, and succeed
• Strong organizational skills and excellent attention to detail
• Strong verbal and written communication skills
• Ability to work independently, manage multiple priorities, and stay organized in a fast paced environment
• Ability to assess people, provide feedback, and support growth with professionalism, warmth, and accountability
• Comfort using or learning technology and software for scheduling, communication, documentation, and record keeping
• Ability to build and improve systems and processes in a way that supports sustainability and long term success
• Familiarity with pet care safety protocols and best practices
• Good judgment, flexibility, and a solutions focused mindset

Skills

• Deeply compassionate toward animals and committed to providing fear free, thoughtful, and top quality care
• Naturally encouraging and motivated by helping others become the best they can be
• Confident providing coaching, accountability, and constructive feedback in a supportive way
• Highly organized and dependable
• Warm, professional, and responsive communicator
• Comfortable balancing structure with flexibility
• Process minded and always looking for ways to make systems more clear, effective, and sustainable
• Able to maintain high standards while still leading with patience and encouragement
• Committed to continuous improvement and long term team success

Benefits

• Cell Phone stipend
• Mileage Reimbursement
• Tech stipend
• Opportunities for professional development and growth within the company
• A supportive and friendly work environment filled with fellow animal lovers
• The opportunity to make a meaningful impact in the lives of pets, their families, and the team members who care for them

Pay

$18-$25/hr depending on experience

Schedule

This role is based in Waltham, MA, with local travel required to nearby service areas. Candidates should live within reasonable commuting distance of the core service area, including Waltham, Belmont, and Watertown, and parts of Lexington, Newton, Weston, and Lincoln. You Choose Monday, Tuesday, Friday, Saturday, and Sunday between 8:00am-4:30pm, with a 45-60 minute lunch break or two 30 minute breaks. Tuesday through Saturday, between 9:00am-5:30pm, with a 45-60 minute lunch break or two 30 minute breaks. Wednesday through Sunday, between 7:00am-3:30pm, with a 45-60 minute lunch break or two 30 minute breaks. Monday through Friday between 7:30am-4:00pm, with a 45-60 minute lunch break or two 30 minute breaks and one evening, and weekend per month. (when you work a weekend, you take 1-2 days off during the week)

Flexibility is required, as start and end times may shift based on business needs. Typical weekly hours are approximately 35 hours, with occasional weeks up to 45 hours depending on seasonality and coverage needs.