HIMS ROI Specialist II - HIMS Release Information

Responsibilities

• Safeguard patient medical information by processing protected health information (PHI) in accordance with hospital policies, State/Federal laws, and HIPAA regulations.
• Follow “Best Practice” protocols for authenticating validity of requests, disseminating confidential information, and assuring the integrity of the documentation being released for every record, every patient/requestor, every time.
• Interact directly with patients and customers via phone, internal office, and email.
• Ensure compliance with evolving federal disclosure and meaningful use regulations for PHI release.
• Maintain friendly customer service while representing Kettering Health.
• Work in a fast-paced office environment fostering collaboration, engagement, and teamwork.
• Possess adaptability and flexibility for learning new concepts with artificial intelligence (AI) and innovation skills in a professional manner.
• Open and post all incoming and interoffice mail.
• Process medical record payments via check, credit card, or scan checks to the bank.
• Embrace a continuous process improvement methodology and maintain professionalism in all interactions.
• Organize and prioritize work to meet Quality and Productivity standards while working designated ROI Workqueue.
• Address any issues or concerns in the workflow to ROI Team Lead/Coordinator/Manager in real time to ensure concerns are handled effectively.
• Meet or exceed established work standards and follow all ROI created Job descriptions.
• Process MyChart Proxy requests.
• Adhere to KH BWELL behavioral practices within the team and organization.

Requirements

• Associate degree in health information management or health-related field preferred, or a minimum of five years’ comparable experience in a hospital-related setting.
• RHIT or RHIA certification.

Qualifications

• Ability to work in a fast-paced office environment while fostering collaboration, engagement, and teamwork.
• Adaptability and flexibility for learning new concepts with artificial intelligence (AI) and innovation skills in a professional manner.
• Technical skills in working with an electronic health record system (Epic).
• High level of friendly customer service while representing Kettering Health.
• Organize and prioritize work to meet Quality and Productivity standards while working designated ROI Workqueue.
• Address any issue or concern in the workflow to ROI Team Lead/Coordinator/Manager in real time to ensure concerns are handled effectively.
• Meet or exceed established work standards and follow all ROI created Job descriptions.
• Process MyChart Proxy requests.
• Embrace a continuous process improvement methodology and maintain professionalism in all interactions.
• Adhere to KH BWELL behavioral practices within the team and organization.