HIM Ambulatory Specialist - Riedman Campus, Health Information Management (Full-Time, Days)

About the role

Maintains the confidentiality, security and integrity of medical records according to Rochester Regional Health policies along with State and Federal regulations.

Responsibilities

• Provide excellent customer service by assisting patients, providers, and external partners
• Process and track Release of Information (ROI) requests while ensuring HIPAA compliance
• Handle incoming calls, mail, faxes, and electronic in-basket messages
• Scan, index, quality check, and maintain electronic medical records
• Manage paper records, including retrieval, storage, retention, and destruction
• Avoids delays in the processing of medical records
• Assists in a customer service manner by interacting with patients, families/personal representatives and RRH Staff
• Supports the daily operations of the practice by ensuring that patient needs are being met
• Performs a variety of duties to include, but not limited to data entry, scanning, faxing, copying, mailing, phone calls, chart boxing, provided direction and training to team members as instructed by leadership
• Assists in a customer service manner by interacting with patients, families/personal representatives and RRH Staff
• Supports additional Health Information Management (HIM) functions as needed

Requirements

• High school Diploma
• 1+ years of experience in Health Information Management, Customer Service relates industry or other Healthcare setting
• Associate's degree in Health Information Management, Business, IT, or related field (preferred)
• Experience with Epic, Cerner, Meditech, or other EMR systems
• Proficiency in Microsoft Office and document management software
• Knowledge of HIPAA and state/federal health information regulations
• Strong computer, customer service, and communication skills
• Highly organized with strong attention to detail
• Critical thinking and problem-solving abilities
• Ability to prioritize, multitask, and work independently
• Ability to maintain confidentiality and meet deadlines under pressure

Qualifications

• High school Diploma

Skills

• Microsoft Office
• Document management software
• Healthcare regulations
• Customer service
• Communication
• Attention to detail
• Problem solving

Benefits

N/A

Pay

$17.75 - $20.25 per hour

Schedule

M-F, Flexible 7-3:30, 7:30-4, 8-4:30 or 8:30-5