Hilton MSP Airport - Front Desk Agent - FT - AM Shift - FLEXIBLE

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Reservation Assistance

• Absorb and block reservations when necessary.
• Take reservations in approximately 2 minutes.

Cash Handling

• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.

Rates and Procedures

• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.