Hilton Garden Inn Atlanta Midtown - Front Desk Agent

Schedule

7:00 AM – 3:00 PM and 3:00 PM – 11:00 PM shifts, weekdays and weekends.

Responsibilities

• Deliver warm welcomes, smooth check-ins, and friendly farewells to create a memorable guest experience.
• Serve as the face of the hotel, ensuring every interaction feels effortless and inviting.
• Maintain front desk operations, including managing reservations, guest requests, and unexpected situations.
• Provide top-tier guest service, addressing questions and requests to make stays unforgettable.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve problems quickly and effectively, turning challenges into positive guest experiences.
• Multitask efficiently, handling reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for:

• Daily Pay option (ask your recruiter for details).
• Medical, dental, and vision coverage.
• Short-term and long-term disability income.
• Term life and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401k retirement plan.
• Hotel discounts and additional discount programs.
• Online training courses, management apprentice programs, and leadership development opportunities.

About the Workplace

Located in Midtown, less than two blocks from Georgia Tech and the Midtown MARTA station, providing easy access to Downtown. The Georgia Aquarium and Piedmont Park are both within two miles. Amenities include a fitness center, outdoor pool, a restaurant offering cooked-to-order breakfast and dinner, and a 24-hour store stocked with snacks.

The team-oriented culture emphasizes collaboration, daily stand-up meetings to celebrate wins, recognize employees, and discuss service improvements. As part of a global company managing over 800 hotels, employees benefit from a diverse workforce and a people-first approach.