Hilti Store Team Lead

About the Role

The Senior Hilti Store Team Lead is accountable for achieving profitable sales, budget, and inventory targets in a designated market or assigned store(s). This role involves strong team building and coaching to develop team competencies and achieve commitments. The position also organizes store coverage and provides local managerial functions to enhance and coordinate Hilti Store activities within the local sales team.

Responsibilities

• Assist Regional Manager in the source and select process
• Train and integrate new hires for assigned Hilti Stores
• Coach and develop Account Managers, including writing feedback
• Conduct Hilti Store Audits and prepare action plans for Internal Control Systems (ICS) compliance
• Assist Regional Manager in performance management and corrective actions
• Serve as a resource and operations expert for assigned stores
• Drive sales by ensuring the team executes key initiatives
• Train and develop new team members, fostering strong Strategies for Successful Selling (SSS) skills
• Coordinate merchandising, implementation of new product displays, and promotional consistency
• Assist local sales management in incorporating Hilti Stores into local city plans
• Oversee local Hilti Store operational budgets
• Respond to emergency calls from Hilti security during and after normal Hilti Store hours

Requirements

• At least two (2) years in the Hilti Store representative position or retail experience (required)
• Field sales experience (preferred)
• Bachelor’s Degree (preferred)
• Proven learning agility
• Complete understanding of Hilti Store operations and all Hilti Channels, or a complete understanding of commercial retail operations
• Proficiency in SAP and SFDC (Salesforce) (required)
• Previous leadership experience (preferred)
• Capable of proactively acquiring new Hilti customers by effectively communicating the value proposition and closing sales
• High level of motivation, initiative, and customer service
• Ability to train Hilti Store Account Managers on Hilti strategy, product, customer service, process, and operational excellence
• Ability to adapt to a fast-paced, changing environment
• Strong mechanical aptitude and conceptual understanding of customer applications
• Excellent consultative selling, demonstration, and presentation skills
• Effective time management and organizational ability
• Self-leadership skills: independent, comfortable working with limited direction
• Proven ability to manage multiple tasks simultaneously
• Strong written and verbal communication skills

Benefits

• High retention rate (over 90% for the last five years)
• No layoffs, even during the COVID-19 pandemic
• 80-90% of roles filled internally, emphasizing development and growth
• Inclusive and diverse work environment
• Opportunities for teamwork and collaboration across global teams

Schedule

This job is field-based, requiring daily in-person customer interaction with your home serving as your office location.