HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76005324

Duties and Responsibilities

• Investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and prepares administrative cases.
• Conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers.
• Affords assistance to existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory.
• Enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Knowledge, Skills, and Abilities

• Knowledge of automotive parts and repairs.
• Skills in using personal computers, including Microsoft Word and Excel.
• Excellent customer service skills, including working with varying customers in stressful situations while completing transactions in a tactful and courteous manner.
• Ability to collect and review data.
• Investigative work skills.
• Ability to understand, interpret, and apply rules, regulations, policies, and procedures.
• Proficiency in preparing accurate and complete written reports.
• Ability to evaluate applications for licensure or permitting.
• Proficiency in preparing correspondence.
• Knowledge of the Florida Real-Time Vehicle Information System (FRVIS).
• Ability to handle cash, make correct change, and follow money handling procedures.
• Skills in recording information and maintaining tracking logs.
• Ability to operate a motor vehicle.

Preferred Qualifications

• Professional work experience composing, drafting, or preparing written correspondence.
• One or more years of professional customer service experience including handling customer complaints inquiries and/or problem resolution.
• Professional work experience investigating and/or researching and compiling information.
• Microsoft Office (Word/Excel).
• Florida Real Time Vehicle Information System (FRVIS).
• Automotive industry including parts/repair.
• Analyzing information for accuracy and/or compliance.
• Working in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector’s office.
• Experience providing consultative services (reviewing info and providing advice).
• Tracking, recording and maintaining information or case logs.
• Conducting investigations or interviews.
• Investigative writing.

Job Related Requirements

• The position requires a Level 2 background check, including a fingerprint-based check of the criminal records of the FBI, as a condition of employment.
• This position requires the incumbent to have and maintain a valid driver’s license in good standing.
• Out-of-town travel and occasional overtime may be required (including Saturday and Sunday).
• The position involves working in both controlled indoor environments and outdoors (exposed to weather and inside enclosed vehicles or equipment), requiring standing for extended periods of time, kneeling, crouching, stooping, crawling, bending, climbing, and the ability to lift up to 20 pounds.
• Incumbents will be required to wear a division uniform.

General Information

• The selection process may include a skill assessment and/or oral interview.
• Candidates being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.
• FLHSMV employees are paid once a month on the last workday of each month.
• Candidates requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1-866-663-4735) in advance.
• The State of Florida supports a Drug-Free workplace.
• Veterans’ Preference is available for candidates eligible under Chapter 295, Florida Statutes.