Highway Safety Operator II

About the role

Discover this opportunity to become a HERO Lead Operator in San Antonio, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents.

Responsibilities

• Lead co-workers and make sound decisions while working in a high-paced and high-pressure environment
• Conduct HERO Operator incident audits developed by Vendor and approved by TxDOT
• Assign traffic incidents among HERO Operators
• Develop shift schedule; assign shift responsibilities
• Assist with reviewing resumes, interviews, and make recommendations for hire/advancement to the HERO Project Manager
• Aid in preparing SLA and KPI reports for inclusion in HERO report deliverables
• Provide correspondence, reports, policy, and procedure recommendations, forms, presentations, training material, personnel management, and electronic communications
• Report assigned vehicle maintenance/repair needs to the Project Manager
• Participate in HERO operations analysis, including measures of effectiveness, route designations, manning requirements, reporting criteria and methodology, and evaluation of traffic needs, trends, and response
• Assist with the development and maintenance of Operations Manuals and Standard Operating Procedures/Guidelines
• Lead response to severe incidents, to include coordination with partner agencies
• Evaluate and counsel assigned HERO shift personnel
• Be responsible for readiness of assigned shift personnel and equipment
• Participate in Post Incident Analysis, as requested

Qualifications

• High school diploma or its equivalent
• Two years of SSP or equivalent experience within the past three years
• Valid driver’s license with good driving record
• Proven ability to successfully lead a team
• Strong verbal and written communication skills
• General working knowledge of vehicle maintenance
• Ability to work 12hr shifts to include occasional weekends
• Ability to lift/carry 50lbs continuously and up to 100lbs assisted
• Ability to walk the interstate/patrolled roadways unassisted 10-12hrs a day in all weather conditions while removing debris or placing long-term MOT devices
• Safe operation of a pickup truck with a 20-30 foot trailer in tow
• Physically able to access the underside of a vehicle
• Minimum age requirement of 21

Benefits

To Be Successful In This Role, You Will Have

• High school diploma or its equivalent
• Two years of SSP or equivalent experience within the past three years
• Valid driver’s license with good driving record
• Proven ability to successfully lead a team
• Strong verbal and written communication skills
• General working knowledge vehicle maintenance
• Ability to work 12hr shifts to include occasional weekends
• Ability to lift/carry 50lbs continuously and up to 100lbs assisted
• Ability to walk the interstate/patrolled roadways unassisted 10-12hrs a day in all weather conditions while removing debris or placing long-term MOT devices
• Safe operation of a pickup truck with a 20-30 foot trailer in tow
• Physically able to access the underside of a vehicle
• Minimum age requirement of 21

Pay

The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Schedule

Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.