Highway Incident Technician Worker

About the Indiana Department of Transportation

The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

About the Role

The Falls City Hoosier Helpers actively patrol two coverage zones covering all of I-265 (12 miles), 16 miles of I-65, 5 miles of US-31, and 10 miles of I-64. The average zone lane mileage is 21 miles one way or 42 miles round trip, which takes about 1 hour to travel.

The incumbent will patrol and respond to freeway incidents that disrupt the flow of traffic and render first aid, often as a first responder on a scene. The position involves detecting incidents, verifying conditions, and setting up traffic control to mitigate flow-restricting incidents. The highest priority is the recovery of restricted travel lanes and shoulders to reduce secondary crashes, motorist delay, emissions, and improve freight mobility.

The role assists disabled motorists by diagnosing minor mechanical problems, providing gasoline, changing flat tires, and jump-starting stalled vehicles. Other duties include pushing stalled vehicles to the highway shoulder or exit ramp, reporting and tagging abandoned vehicles for tow by the Indiana State Police, and providing fundamental first aid to injured motorists.

The Hoosier Helper Program is a capacity-restoring Traffic Management function with a high return on investment compared to the cost of building and maintaining additional pavement.

The typical working hours for this position are 12:00 pm to 8:00 pm, Monday through Friday. Hours and days are subject to change as needed for program effectiveness.

Responsibilities

• Patrol for and respond to freeway incidents that disrupt the normal flow of traffic.
• Set up traffic control for incidents and detect/verify incidents and traffic problems caused by special events.
• Serve as a liaison to the Supervisor by identifying freeway operational deficiencies and advising of potential solutions.
• Observe traffic conditions and report any traffic operation problems, deficiencies in work zone traffic control, unauthorized lane closures, or unusual traffic delays.
• Monitor in-vehicle video equipment to locate incidents and CB radio to gather information about disturbances in traffic flow.
• Remove debris, control minor spills, and request assistance for complex clean-up.
• Perform pre-operation vehicle inspections and inventory checks (fluid levels, tire inflation, wash and wax vehicle, replace depleted tools or supplies).
• Interact with maintenance garage personnel for planned and unplanned vehicle maintenance.
• Perform general housekeeping duties of Hoosier Helper-occupied garage facilities.
• Complete daily administrative tasks such as incident logs, motorist service logs, time sheets, and daily work reports.
• Assist disabled motorists by diagnosing minor mechanical problems, providing gasoline, changing flat tires, and jump-starting stalled vehicles.
• Push stalled vehicles to the highway shoulder or exit ramp.
• Report and tag abandoned vehicles for tow by the Indiana State Police.
• Provide fundamental first aid to injured motorists as needed.

Requirements

• Be willing to travel with appropriate accommodation.
• Possess a valid Class A or Class B Commercial Driver’s License (CDL) or obtain one within the first 90 days of employment.
• Submit to and pass a drug test as a condition of employment.
• Ability to move weight up to 50 pounds.
• Ability to frequently move self and objects.
• Ability to endure exposure to inclement weather.
• Ability to read, write, and communicate effectively.
• Ability to follow directions and work as part of a team.
• Effective interpersonal skills.
• Basic knowledge of automobile mechanical skills.
• Basic knowledge of first aid.
• High School Diploma or High School Equivalent (HSE) preferred but not required.
• Ability to perform essential functions with or without reasonable accommodation.

Benefits

• Three medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two fully-funded pension plan options.
• Robust, comprehensive program of leave policies, including:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays, 14 on election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.

Pay

The salary for this position traditionally starts at $42,900.00 but may vary based on education and work experience.

Schedule

Typical working hours for this position are 12:00 pm to 8:00 pm, Monday through Friday. Hours and days are subject to change as needed for program effectiveness.