Higher Ed Community Resource Coordinator

About the role

The Higher Education Community Resource Coordinator (CRC) will serve college students and families across the economic stability spectrum of need, increasing opportunities for low- to moderate-income students and families to obtain assistance in and support for (1) meeting critical needs; (2) overcoming barriers to self-sufficiency; and (3) creating a pathway to financial stability.

Responsibilities

• Perform case management duties, including client intake interviews, referrals, and follow-ups using the Readiness Tool and other care coordination tools;
• Complete training in the areas of trauma-informed case management, motivational interviewing, mental health first aid, financial coaching, the financial stability readiness tool, Charity Tracker, the Benefit Bank, VITA, and other care coordination tools and techniques;
• Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals;
• Aid in the supervision of VITA sites as needed;
• Maintain client confidentiality at all times;
• Successfully track, manage, and report goal attainment in Charity Tracker;
• Initiate collaborative opportunities that grow partnerships related to basic needs and financial stability services;
• Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings;
• Maintain integrity and keep all sensitive information confidential;
• Must be able to work a flexible schedule with the possibility of some early morning and evenings.

Qualifications

• Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
• At least 2 years’ experience in program coordination;
• At least 2 years of case management, coaching, or mentoring not required, but preferred;
• Ability to obtain volunteer tax preparer certification;
• Strong ability to effectively communicate both verbally and in written format;
• Strong interpersonal skills with the ability to work independently or with others as a team;
• Ability to develop strong professional working relationships and collaborate with both internal and external partners;
• Ability to persuade or influence others in favor of a service, point of view, or course of action;
• Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality;
• Maintain a high level of integrity for self and others;
• Demonstrated excellent customer service skills;
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work;
• Ability to multi-task, prioritize, and deal with interruptions while meeting timely deadlines;
• Ability to change course of action due to shifts in work demands;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations;
• Demonstrated ability to present information to diverse audiences;
• Demonstrated ability to contribute to important strategy, operational and business decisions that affect departments;
• Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy;
• Demonstrated ability to adapt and persevere;
• Demonstrated ability to exhibit extreme integrity and confidentiality;
• Demonstrated strong organizational skills and attention to detail;
• Regular and sustained attendance is required;
• Must have valid driver's license and access to transportation throughout the workday.

Skills

• Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
• At least 2 years’ experience in program coordination;
• At least 2 years of case management, coaching, or mentoring not required, but preferred;
• Ability to obtain volunteer tax preparer certification;
• Strong ability to effectively communicate both verbally and in written format;
• Strong interpersonal skills with the ability to work independently or with others as a team;
• Ability to develop strong professional working relationships and collaborate with both internal and external partners;
• Ability to persuade or influence others in favor of a service, point of view, or course of action;
• Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality;
• Maintain a high level of integrity for self and others;
• Demonstrated excellent customer service skills;
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work;
• Ability to multi-task, prioritize, and deal with interruptions while meeting timely deadlines;
• Ability to change course of action due to shifts in work demands;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations;
• Demonstrated ability to present information to diverse audiences;
• Demonstrated ability to contribute to important strategy, operational and business decisions that affect departments;
• Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy;
• Demonstrated ability to adapt and persevere;
• Demonstrated ability to exhibit extreme integrity and confidentiality;
• Demonstrated strong organizational skills and attention to detail;
• Regular and sustained attendance is required;
• Must have valid driver's license and access to transportation throughout the workday.

Benefits

• Competitive benefits:
• Insurance: We offer medical, dental, and vision insurance. Employee-only dental and vision coverage, as well as supplemental life/AD&D insurance, short-term disability insurance, long-term disability insurance, and two employee assistance programs, are provided at no cost.
• Retirement: 401k with 3% safe harbor contribution and up to 2% discretionary employer match.
• Time away from work: 13 annual holidays, paid annual vacation time accrued based on tenure, paid annual sick leave, up to 4 weeks of paid family care leave and 4 additional weeks of unpaid family care leave.
• Earned Wage Access: We partner with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.
• Flexible work environment
• Supportive and caring team
• Opportunity to make a difference in our community

Pay

Starting at $40,000 per year, with compensation commensurate with experience.

Schedule

Core Hours: 8:30-5:00pm Monday-Friday

Values

We believe that everyone deserves the opportunity to thrive. And that means everyone. We value the visible and invisible qualities that make you who you are. We welcome that every person brings a unique perspective and experience to advance our mission and strengthen health, youth opportunity, community resiliency, and financial security across our community. We believe that each United Way community member, donor, volunteer, advocate, and employee must have access to solving community problems. We strive to include practices promoting access and involvement of all community members at the center of our daily work. We commit to using these practices for our business and our communities.