Higher Clerical Officer - CAReS

About the organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

About the role

The postholder is required to provide a full administrative and secretarial service for the management of the Opiate Replacement Therapy (ORT) Prescribing service based within CAReS including the management of the prescribing information and patient database systems.

Responsibilities

• Provide secretarial and administrative support to the integrated team including the use of audio typing (Winscribe) and the use of management information systems and email to facilitate the smooth and effective running of the service.
• Manage all aspects of document retrieval, filing and bring forward systems and to maintain the database, therefore ensuring that standards of protocol and accuracy are achieved, thus ensuring the availability of up to date and accurate information at all times on patient status in respect of prescribing regime/management.
• Daily input to the clinical information systems (MIDIS) and prescribing system (Vision) in respect of all changes to prescribing levels and new referrals, to assist in the smooth, efficient running of the addiction prescribing service.
• The efficient and effective use of the PC and relevant software packages to produce work to a high standard and to ensure that accurate information is available at all times (eg Microsoft Office Packages, MIDIS, Vision, DAISy, SWIS, SDMD, TrakCare, SCI Gateway).
• The timeous maintenance of patient case notes including the filing of all reports and correspondence to ensure accurate information is readily accessible in relation to planned patient treatment and care.
• Reporting of equipment/building/fabric repairs/damages.

Requirements

• SVQIII in Secretarial Studies/Business Administration plus previous experience in an Administrative and Clerical role.
• Educated to Higher Grade level.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.

Benefits

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.