Financial Service Representative (Loan Officer)

About the role

At Mountain America, the Financial Services Representative (FSR) recognizes and meets member needs by providing quality service through loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams. LOCATION Hurricane Branch 1155 State St. Hurricane, UT 84737

Responsibilities

• Provides exceptional member service to credit union membership by assessing member needs, advising to improve their financial situation. Includes opening new accounts, servicing existing accounts, and explaining products and services that best suit member’s needs and accomplish credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
• Loan Servicing: Originates loans by accepting, reviewing, and approving loan applications; interviews loan applicants, reviewing credit report and cross-sells loans; prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans; complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position.
• Acts as a liaison to Business Services.
• Reaches out to the community through outbound phone calls and by attending SEG events.
• Performs Teller duties as needed.