High Value Case Manager

About the role

We are seeking a Case Manager to join our team and manage a caseload of high-value, complex cases. As a Case Manager, you must be highly organized and able to work on a varied caseload. You will assist the attorney in developing settlements, preparing documents, and correspondence as needed. The ideal candidate is customer-focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Perform other related duties as assigned to meet the needs of the business

Requirements

• High School Diploma or GED (required)
• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager (required)
• At least 3 years of working in a legal position or insurance adjuster experience (preferred)

Skills

• Negotiating skills
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies, and medical providers
• Ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, including Microsoft Word, Excel, Outlook
• Typing speed of no less than 35 wpm

Benefits

For full-time employees, we offer an excellent benefits package including:

• Medical and dental insurance
• 401(k) plan
• Paid time off and paid holidays