High-Rise General Manager

About the Role

Horizons, a luxury twin tower high rise in San Diego's beautiful Marina District, is seeking a High Rise General Manager to ensure Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Board of Directors and membership, overseeing all aspects of the building's operations. This includes building strong relationships with the board of directors, committees, and residents; ensuring building systems and common areas are properly maintained; managing staff and vendor performance; administering shared cost arrangements; ensuring homeowner adherence to community rules and regulations; preparing the budget; presenting financial reports; and communicating with outside entities such as the City, County, Fire Authority, local Police Department, Water District, and utility companies.

Responsibilities

• Acquire an understanding of all Community governing documents (CCRs, By-Laws, and published rules) and ensure all requirements are followed.
• Gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc.) and assimilate standard operating policies and procedures.
• Recruit, hire, train, and supervise all building staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.
• Promote FSR's Global Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions.
• Proactively inspect building and exterior common areas, building systems, landscape, and other common amenities, ensuring necessary repair and maintenance activities are conducted in a timely manner.
• Ensure all fire, life, and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
• Ensure operating procedures and preventative maintenance plans are in place for all key systems (Elevators, HVAC, Pumps, Boilers, Security, etc.).
• Respond to homeowner/resident requests for maintenance, compliance issues, or architectural change approvals.
• Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.
• Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
• Prepare and post board meeting agendas.
• Prepare concise, yet detail-oriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion.
• Attend and participate in Board and committee meetings and prepare minutes.
• Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.
• Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.
• Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.
• Lead Boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives.
• Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
• Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees.
• Administer the Annual Election and meeting.
• Ensure annual CPA audit/review is completed and distributed within 120 days of year-end. Also ensure tax returns are completed and filed by CPA.
• Assess and monitor community needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.
• Other duties as assigned.

Requirements

• Excellent general math skills.
• Strong user of Microsoft Office tools.
• Strong written and verbal communication skills. Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolution.
• Understand the role and purpose of a homeowner's association and be familiar with HOA rules and guidelines, facility maintenance, association governing documents, and financial statements and budgets.
• Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude. Can work with volunteer board members and is comfortable in a "servant-leader" role.
• Ability to deal with conflict and work well under pressure.
• Ability to instill confidence in staff, board members, and residents by being prepared and knowledgeable.

Qualifications

• Bachelor's Degree in Public Administration, Business Administration, or related field preferred, but not required.
• CCAM, CMCA, or PCAM designation preferred, but not required.
• A minimum of five years of successful high-profile community management experience or equivalent professional experience in a related field such as rental property or hotel management.

Supervisory Responsibility

• Manage activities of any on-site personnel.
• Develop staffing plans and use approved job descriptions to set performance expectations.
• Ensure FSR associates are trained and follow our policies, procedures, and global service standards. Vendor staff (Security, Custodial, Engineering, and Maintenance) should be held to the same standards as FSR personnel whenever possible.

Travel

• Must have reliable transportation and be able to drive to other work locations.
• Most Board meetings take place in the evening during the work week.
• Valid Driver's License and State Mandated Vehicle Insurance required.

Physical Requirements & Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office (to make copies, send mail, and faxes) and to walk around the property, which could include lengthy walks and uneven areas.

Pay

$140,000 - $150,000 per year. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive.

Benefits

• Medical, dental, and vision plans (full-time and those working 30+ hours). Part-time (20+ hours) qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company-paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.