High-Rise Community Manager

Job Overview

The Community Manager provides strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. This role oversees the entire operation and ensures adherence to the Board's mission and vision.

Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans.
• Develop recommendations for goals and action plans to achieve Board objectives.
• Lead annual goal setting.
• Review organization structure, job descriptions, and functions.
• Make recommendations to the Board as to any potential changes.
• Partner with public, private, and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents.
• Provide recommendations on revisions.
• Continually improve processes to enhance communication and oversight of staff and operations.
• Create a single point of contact in the community and enhance communication.
• Ensure the needs or desires of the homeowners are being addressed.
• Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Maintain the monthly financial position of the association and report on it.
• Support the Board of Directors in preparing and presenting agendas and reports.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans.
• Confer with other departments, divisions, and outside agencies, including community groups and organizations.
• Identify, develop, and implement programs to meet community needs.
• Assess and monitor community needs, identifying opportunities for improving service delivery methods and procedures and developing new programs.
• Attend and participate in professional group meetings.
• Stay abreast of new trends and innovations in the fields of community management and community programming.
• On-site visibility throughout the common areas and facilities.
• Understand all agreements for corporate implementation.
• Ensure adherence to master calendar, maintenance calendar, association budgets, and subsidy program.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration, and other requirements of governing institutions.
• Perform building inspections of interior and exterior of property and prepare action plan for opportunities.
• Ensure due diligence for the protection of client’s funds, property, and assets against all reasonably foreseeable contingencies or losses.
• Regular attendance and punctuality.

Skills & Qualifications

• Bachelor's degree in business or related field from an accredited college or university, and three years' experience in Property Operations, Hospitality, or Construction; or equivalent combination of education and experience.
• Minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background, and job assignments.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Understanding of physical building management, Condominium law, financial planning, and law affecting property management.
• Valid Driver’s License and State Mandated Vehicle Insurance.
• A commitment to obtain CPM, PCAM, ARM, or AMS designations or equivalent.

What We Offer

• Full comprehensive benefits including your choice of multiple medical plans, dental, vision, and others.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.
• $90,000 - $100,000 / annually.

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144

To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.