High Jewelry Manager, Southwest

Position Overview

About the Role

The High Jewelry Manager for the Southwest Market drives client relations and the client experience through developing and managing the high net worth, high potential client with continued expansion of our VIC/VVIC clients for the market.

Responsibilities

• Develop relationship with VIC/VVIC client network, personally meeting clients and working with Client Advisors and build partnership to exceed the client’s expectations
• Support new product launches, High Jewelry caravans, and ad hoc product events
• Partner with Market Vice President and Director of Client Relations, Events, and High Jewelry on sales pipeline of business within the market
• Understand client history and develop individual product positioning strategy with selling team
• Connect with and Recruit potential VIC clients through community engagement and strategic involvement with society
• Enhance The Experience
• Work with Retail Learning on developing selling skills and business acumen of HJ Specialists
• With store leadership, identify areas of opportunity in High Jewelry knowledge and collections
• Work with Client Relations team and internal partners to develop collateral for in-store client activations, virtual experiences, Blue Book and High Jewelry events
• Create the Dream
• Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
• Partner with Client Experience team to ensure appropriate client treatment before, during, and after VIC appointments
• Host and enhance Blue Book and High Jewelry appointments as needed

Requirements

• 7 years of experience within High Jewelry and Client Relations
• Flexible schedule with potential night and weekend availability
• Strong written, verbal and presentation skills
• Strong interpersonal and relationship building skills
• GIA, GG or AJP certification preferred

Qualifications

• Strong written and verbal communication skills

Benefits

The hiring range for this position ranges from $111,350 -157,200. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.