High Fidelity Wraparound Field Case Manager - Lakes Region, KY

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

About the role

The High-Fidelity Wraparound (HFW) Case Manager (CM) safeguards that the principles of the wraparound process are delivered with the highest possible fidelity to the model. This position is located in the Lakes Region, including the counties of: Ballard, Caldwell, Calloway, Carlisle, Christian, Crittenden, Fulton, Graves, Hickman, Hopkins, Livingston, Lyon, Marshall, McCracken, Muhlenberg, Todd and Trigg. Position requires at least 50% travel within region and, possibly at times, outside region, if necessary.

The HFW CM offers consultation and education to all providers regarding the values of the wraparound process, monitors progress toward goals, and assures that all necessary data for evaluation are gathered and entered. The HFW CM helps the youth and family develop and integrate their natural support system and to manage their own services, supports, and plan.

Responsibilities

• Complete a comprehensive strengths-based assessment/screening (Health Risk Questionnaire, Pediatric assessment, and any other applicable) of the individual.
• Work in full partnership with the High-Fidelity team members to develop and implement a service plan, identifying providers of services or natural supports.
• Facilitate High Fidelity team meetings.
• Actively conduct regular home visits, monitoring all services.
• Identify high risk factors and service needs that may impact member outcomes and care planning components with appropriate engagement of clinical case management or crisis intervention as appropriate.
• Coordinate and implement assigned care plan activities and monitor care plan progress.
• Use a holistic approach to consult with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives.
• Present cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.

Requirements

• Candidate must live in one of the following counties: Ballard, Caldwell, Calloway, Carlisle, Christian, Crittenden, Fulton, Graves, Hickman, Hopkins, Livingston, Lyon, Marshall, McCracken, Muhlenberg, Todd or Trigg.
• Must be willing and able to travel 50% of the time in assigned region. Mileage will be reimbursed per company policy.
• 1+ years' experience providing Total Case Management services to children/youth with Severe Emotional Disturbance and their families.
• 1+ years’ experience or detailed knowledge of the Foster Care and juvenile justice systems, Adoption Assistance, the delivery of Behavior Health Services, Trauma-informed Care, ACEs, Crisis Intervention Services, and evidence-based practices applicable to the Kentucky SKY populations.
• Must be a Certified HFW facilitator OR be able to complete training and testing within 12 months of hire date.

Qualifications

• Experience building strong relationships and partnerships with families and natural support systems utilizing strengths-based approach to safety planning, development of a family support team, and future planning for the purpose of maintaining children in the least restrictive environment — maintaining their home, school, and community placement.
• Knowledge of and experience with leveraging natural and paid local community resources to assist with team’s identified unmet needs.
• Experience facilitating family teams using person-centered thinking and systems of care for those experiencing complex behavioral health challenges.
• Experience engaging youth and families in developing, implementing, and monitoring an intensive, measurable, individualized plan of care.
• Proven ability to analyze complex information and to define and solve problems with a team who may have diverse points of view.
• Bachelor's Degree in Human Services or related field.

Pay

The typical pay range for this role is $21.10 - $36.78 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Schedule

• Hours: Monday - Friday, 8:00am - 5:00pm.
• Anticipated weekly hours: 40.
• Time type: Full time.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people — this full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.