High Dive Pool and Lounge - Lead Attendant

About the role

Maintains the High Dive Gym, Lounge and Pool areas and ensures a fun-filled, entertaining and exciting environment.

Greeting all guests with a warm greeting and walking with all guests to their lockers and being ready to answer all questions guests may have with a sincere response.

Be knowledgeable in the retail side to speak about the items and knowledge of the outdoor activities (Cabana’s, Day Beds and Memberships).

Responsibilities

• Provides on-the-job work to Attendants for the performance of their duties.
• Trains newly hired Attendants.
• Counsels, guides and instructs assigned personnel in the proper performance of their duties.
• Provides input on Performance Appraisals.
• Maintains attendance records and advises Supervisor/Manager of infractions.
• Keeps Supervisor/Manager apprised of other facility issues and submits work orders when necessary.
• Troubleshoots problems and resolves guest issues.
• Maintains inventory levels and other administrative duties as assigned by Supervisor/Manager.
• Greetings and checks guests into High Dive Pool Area using SOS 5 skills and personalized service.
• Books Cabana’s and Day Bed appointments according to available times to ensure great guest experience.
• Performs same duties as Attendant or Receptionist as needed.
• Cleans general areas and refills supplies to ensure a clean, spotless environment and adequate supplies for our guests.
• Aid guests as needed, including bringing supplies (towels, soaps, etc.) to provide convenient and courteous service.
• Calls Security if emergency arises.
• Aids in scheduling.

Qualifications

• A High School Diploma or equivalent preferred.
• Speaks clearly to staff of what needs to be completed.
• Previous Gym and Pool experience preferred.
• CPR training preferred.
• Customer Service Skills with a very outgoing attitude.
• Literate and fluent in English.
• Excellent guest service skills.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Additional Requirements

• Able to push/move towel carts weighing up to 100 pounds.
• Able to walk, stand.
• Able to occasionally lift to 60 pounds.
• Able to grasp, reach, bend, finger dexterity, hand-eye coordination.
• Able to hear and use visual inspection.
• Able to occasionally use a step stool.
• Able to occasionally tolerate extreme inside and outside temperatures.
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products.
• Able to push and pull up to 50 pounds.
• Able to lift and carry objects up to 30 pounds.
• Able to bend, stoop, twist, reach, and kneel repetitively.
• Safely work with provided cleaning chemical and equipment.
• Safely work from a standing position and/or walking motion for extended period.
• Must be able to work in a smoking and pet-friendly environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.