Hickory Hills TGH- Program Manager

About the Role

Plan, direct, and coordinate the activities of the facility's therapeutic programs.

Responsibilities

• Develop and maintain administrative and clinical operations that provide quality care and outcomes for patients.
• Contribute to the planning and implementation of program goals, objectives, personnel, resources, and equipment.
• Implement approved program plan objectives, timetables, expected outcomes, and measures for assigned areas of responsibility.
• Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits.
• Direct counselors, clinical staff, or other facility/clinic staff involved in delivering services through the program.
• Provide management and oversight for the facility program.
• Develop and implement procedures to ensure efficient program operations; identify opportunities for improvement.
• Coordinate care delivery, workflow, scheduling, registration, discharge, and billing processes according to facility/clinic procedures.
• Provide staff management, including hiring, development, training, performance management, and communication.
• Manage an assigned caseload if applicable to the program.
• Monitor staff schedules to ensure appropriate staffing levels for timely care.
• Develop and implement treatment plans; maintain and audit charts and records for patients.
• Serve as a liaison and provide consultation on related issues, regulations, and standards pertaining to clinical specialty.
• Assist in developing and implementing operating policies and procedures consistent with organizational objectives, treatment protocols, regulations, and standards of care.
• Ensure operations conform to environmental, safety, and infection control requirements.
• Provide outreach services in the area of clinical specialty as needed.
• Demonstrate a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and work to resolve complaints when patient needs are not met.
• Prioritize patient safety.
• Perform other assigned functions and tasks.

Requirements

• Bachelor's degree in behavioral or mental health or a closely related field (required).
• Master's degree in behavioral or mental health where required by state for licensed clinicians.
• Four or more years of experience working with the population of the facility.
• One or more years of supervisory experience.

Qualifications

• Licensed counselor/therapist, as required by the state and for the area of clinical expertise.
• Valid driver's license, if required by the facility.
• CPR and de-escalation/restraint certification (training available upon hire and offered by facility).
• First aid certification may be required based on state or facility.