HHC- Monroe - Sales Associate

About the role

The Retail Sales Associate is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Responsibilities

• Greet customers and provide friendly, helpful service
• Aid customers in locating products and making purchasing decisions
• Operate the cash register, handle payments, and issue receipts
• Maintain a clean, organized, and well-stocked sales floor
• Replenish inventory and organize displays as needed
• Follow all company policies and procedures, including loss prevention
• Assist with opening and closing duties as required
• Handle customer complaints or direct them to a manager when necessary
• Stay informed on new products, sales, and store promotions
• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate
• Practice excellent customer service and listen intently to customer needs
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG
• Perform sales counter functions such as order entry, special orders, and price lookup
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
• Assist in cycle counting of inventory according to a schedule established by management
• Assist with customer loading of items purchased in the store as necessary

Requirements

• Must be able to perform each duty and responsibility in a satisfactory manner
• Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor
• Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store

Qualifications

• High school diploma or equivalent
• Experience in retail or customer service preferred

Skills

• Excellent communication skills
• Customer service orientation
• Basic computer skills
• Ability to work independently and as part of a team

Benefits

• All levels of employment enjoy our fantastic employee discount
• 401k with employer match
• Employee Assistance Program
• Part-Time benefits include Paid Sick Time, Vision, Dental, Critical Illness, and an Accident plan
• Full-Time benefits include the additional benefits of Paid Sick Time, Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services

Pay

• This job is an hourly position (non-exempt from overtime)

Schedule

• Hours vary based on store location and shift