HHA Scheduler

About the role

The Home Health Aide (HHA) Scheduler is responsible for coordinating and maintaining client and HHA schedules to ensure timely, efficient, and high-quality service delivery. This position serves as a key communication link between clients, caregivers, and agency staff, managing scheduling changes, staffing needs, and service continuity while maintaining accurate documentation and exceptional customer service.

Responsibilities

• Cook up and keep track of client and caregiver schedules based on service priorities, staffing availability, and client needs.
• Schedule, reschedule, and fill open shifts resulting from call-offs, illnesses, emergencies, or other staffing changes.
• Pass along scheduling updates and service changes to clients, caregivers, and other relevant parties in a timely manner.
• Keep accurate scheduling records, missed visit reports, and service documentation within the agency’s scheduling system.
• Maintain productivity and minimize overtime by monitoring staffing assignments.
• Spot and pass on scheduling concerns, service issues, staffing challenges, and employee performance concerns to management.
• Prioritize and fill client cases promptly to support continuity of care and service delivery goals.
• Fix scheduling corrections and updates accurately and within established timeframes.
• Help with intake activities and gather necessary scheduling information.
• Participate in rotating weekend, holiday, and on-call coverage as needed to ensure uninterrupted client services.
• During on-call shifts, coordinate caregiver coverage, document communications, and pass on unresolved issues to the Scheduling Department.

Requirements

• A high school diploma or GED.
• Previous experience in home health care, health care scheduling, staffing coordination, or a related field is preferred.
• Strong organizational, multitasking, and problem-solving skills with the ability to manage competing priorities.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to work effectively with multiple members of the health care team and maintain confidentiality.
• Ability to work rotating weekends, holidays, and on-call assignments as needed.

Qualifications

• Generous earned time package.
• Retirement planning: 403(b) savings plan with employer match.
• Tuition reimbursement.
• Comprehensive insurance coverage including medical, dental, life, and disability effective on date of hire.
• Pre-tax flexible spending accounts (FSAs) for health care and dependent care expenses.
• Access to personal wellness and financial support programs.
• On-site Fitness Center (Lynn office).

Benefits

• Generous earned time package.
• Retirement planning: 403(b) savings plan with employer match.
• Tuition reimbursement.
• Comprehensive insurance coverage including medical, dental, life, and disability effective on date of hire.
• Pre-tax flexible spending accounts (FSAs) for health care and dependent care expenses.
• Access to personal wellness and financial support programs.
• On-site Fitness Center (Lynn office).

Pay

Compensation is commensurate with experience.

Schedule

Monday-Friday, 9am-5pm