HH - Lead Office Advocate - FT (Sat-Wed; 9p-5a)

Accountabilities

• Receives incoming calls to shelter, responds to inquiries, and determines appropriate action.
• Receives prospective clients and determines eligibility for service. Admits clients through established procedures. Refers ineligible prospects to other agencies or programs as appropriate.
• Ensures rooms are cleaned and prepared for incoming clients.
• Provides assistance and support for shelter clients and children.
• Supports and advises clients in achieving goals to new lifestyle. Collaborates with other staff members to follow recommended treatment plans.
• Supervises and assists clients in day-to-day requirements. Informs clients of shelter guidelines and enforces guidelines.
• Manages daily operations of the shelter, including security tape and monitoring security system. Maintains shelter safety and responds to issues appropriately as they arise.
• Prepares, serves and cleans up meals and logs meals in menu book.
• Maintains cleanliness of shelter common areas, restrooms, and offices.
• Completes shelter laundry and ensures that there are clean linens at all times, monitors and maintains the stock of cleaning supplies and other general office supplies.
• Ensures rooms are cleaned and prepared for new incoming clients.
• Receives and acknowledges donations to the shelter.
• Refers domestic violence victims to Harbor House Outreach and community services when necessary.
• Maintains shelter safety and responds to issues appropriately as they arise.
• Records Incident Reports and Work Orders in Catholic Charities computer system, as required.
• Attends domestic violence trainings as required by KCSDV and Catholic Charities Wichita.
• Enters program demographics and service data in the Catholic Charities computer system.
• Performs other related assigned duties.

Requirements

• Education- High school diploma required, undergraduate degree in social work, social services or other related field preferred. Candidates with relevant experience working with victims of domestic violence preferred.
• Certification, License, or Registration- Class C driver’s license, motor vehicle, and insurance required.
• Experience- Professional experience or training in counseling, domestic violence, economically disadvantaged, or other social issues. Proven work history that demonstrates ability to establish rapport with people from various socio-economic backgrounds are preferred.
• Skills and Abilities- Ability to use a personal computer via mouse and keyboard, familiarity with Windows and Microsoft products.
• Exposures- Controlled work environment with noise/vibrations from general office equipment.
• Physical Demands- Work Type: Light, exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Climbing/Balancing/Freedom to Move: May be assigned to multilevel building with some floors accessible by stairs only. Minimally required to move about office. Sit about 25 percent of time.
• Stooping/Bending: Minimal.
• Reaching: Occasional, overhead as well as horizontal and down.
• Vision: Adequate to perform essential functions.
• Color vision: No particular color vision requirement.
• Hearing: Frequently perceive nature of sounds by ear.
• Speech: Frequently express ideas by means of spoken words.
• Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability.
• Manual Dexterity: Frequently operates equipment requiring moderate ability.