HES Logistics Account Manager

Job Overview & Purpose The Logistics Sales & Account Manager is responsible for managing and growing HES Logistics business within an assigned geographic territory. This position combines hands-on logistics coordination, account management, customer service, and business development to ensure successful freight execution while actively identifying and securing new revenue opportunities. The successful candidate will be both operationally capable and sales-driven, taking ownership of customer relationships from initial outreach and quoting through shipment coordination, show-site execution, follow-up, and future business development. Reports to: National SVP Operations Primary Responsibilities Key Responsibilities & Duties Manage logistics accounts and freight activity within the assigned territoryServe as the primary customer contact throughout the shipment lifecycleQuote and coordinate inbound and outbound freight for trade shows, events, and other customer shipping needsCoordinate carriers, pickups, deliveries, return freight, and shipment documentationTrack active shipments and proactively communicate updates to customers and internal teamsWork with Heritage show teams to identify exhibitors and potential freight opportunitiesProactively contact exhibitors to secure HES Logistics businessBuild relationships with Heritage exhibitors and convert customers into repeat logistics clientsDevelop new business through outbound prospecting, referrals, existing relationships, and industry contactsIdentify logistics opportunities outside of Heritage-produced eventsMaintain an active sales pipeline and work toward established revenue and gross profit goalsTroubleshoot shipment delays, carrier issues, damaged freight, and other logistics challengesMaintain accurate customer, quote, shipment, and sales activity recordsSupport freight billing, invoice review, and customer billing questions as needed Additional Responsibilities Collaborate with Heritage Account Executives, Customer Service, Operations, and branch teams to identify freight opportunitiesParticipate in pre-show planning and attend trade shows as neededBuild and maintain relationships with carriers and transportation partnersSupport competitive carrier pricing and reliable serviceMaintain knowledge of freight transportation practices and trade show logisticsProvide regular updates on sales activity, pipeline development, and account performanceAssist with special projects and other departmental needs as assignedRepresent HES Logistics and Heritage Exposition Services professionally with customers, vendors, and industry partners Requirements Required Skills & Qualifications Required Strong customer service, communication, and relationship-building skillsStrong organizational skills and attention to detailAbility to manage multiple customers, shipments, deadlines, and prioritiesComfortable with outbound sales, prospecting, and developing new businessStrong problem-solving and decision-making skillsAbility to negotiate pricing and communicate value to customersProficiency with Microsoft Office and related business systemsAbility to work independently and collaborate across multiple teamsAbility to travel and work extended hours as required Preferred Experience in logistics, freight brokerage, transportation, trade shows, events, sales, or account managementKnowledge of trade show freight and event logisticsExperience working with freight carriers and transportation vendorsFamiliarity with CRM, freight quoting, and shipment tracking systemsUnderstanding of freight pricing, gross margin, and account profitability Work Environment & Physical Demands This position is full-time and requires regular collaboration across Heritage Exposition Services and HES Logistics. Travel is required to support trade shows, customer relationships, sales opportunities, and logistics operations within the assigned territory. Travel may include overnight stays, evenings, weekends, and extended hours based on show schedules and customer needs. Work may be performed in office environments, convention centers, warehouses, loading docks, and active trade-show floors. Frequent periods of sitting, standing, walking, and typing. Occasional bending, reaching, twisting, carrying, pushing, pulling, and lifting of up to 25 lbs. Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings. Benefits Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401(k)) with employer match when applicableEmployee Stock Ownership Plan (ESOP) - eligible employees participate in the company's long-term growth and successPaid Time Off (Vacation, Sick & Paid Holidays)Training & Professional DevelopmentCareer growth opportunities within a nationwide, employee-owned organization Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.